Thompson Hotel Dallas: Is it Worth Booking? (Hotel Review)

thompson dallas hotel spa 1 night

Last updated on February 3rd, 2024 at 02:53 am

Thompson Hotel Dallas, located at the epicenter of downtown Dallas, has fast become a popular destination for vacations or staycations. It is a luxury hotel that is completely changing the face of downtown Dallas.  If you are considering a visit, this Thompson Dallas travel guide highlights key facts about the hotel, tips and recommendations, and more. Find out why this not-so-hidden gem is fast becoming a fan favorite. 

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An Introduction to Thompson Hotel Dallas, TX  

History of Thompson Dallas

The Thompson Dallas hotel occupies what is one of Dallas’ most notable historic landmarks — The National building. Formerly known as First National Bank Tower, the iconic 52-story building was opened in 1965. At the time it was the tallest building west of the Mississippi River, and one of the tallest buildings on earth! A lot has changed since then; however, its splendor has remained constant.

The Evolution of Thompson Dallas

The building has been renovated to offer an updated setting with modern amenities. It is now a luxurious mixed-use development that houses the Thompson Dallas hotel, residences, restaurants, an art gallery, and retail stores.

When did the Thompson Hotel in Dallas Open?

The 219-room hotel officially opened its doors to the public in November 2020. Despite the havoc wreaked by the COVID-19 pandemic on the travel industry, the hotel’s growing popularity has been exponential.

Who Owns the Thompson Dallas?

Thompson Dallas falls under the broader umbrella of Thompson Hotels with both nationwide and international locations. On a grander scale, they are now a part of the megabrand World of Hyatt. 

Where is Thompson Dallas located?

The hotel is located in downtown Dallas, specifically at 205 North Akard Street, Dallas, TX 75201.

Our Experience at Thompson Dallas Luxury Hotel

Yes, we are Dallas residents, and yes, Thompson Dallas is a Dallas hotel. However, we can honestly state that while staying at the property, we felt like we had been teleported to a faraway locale.

The hotel experience embodies the true definition of a getaway destination. It is designed to be an escape from the mundane and monotonous, and a step into an urban luxury oasis.

Our Hotel Suite

Let’s start by stating that we absolutely loved our suite! Our not-so-humble-abode at Thompson Dallas was an Elm Suite. It was a 714 square feet suite designed like a luxury apartment, complete with spectacular views of the downtown Dallas skyline thanks to the floor-to-ceiling windows. The overall vibe was reminiscent of a Manhattan, New York City experience. 

The suite had a separate cozy living room and mini-bar, and a bedroom with a king-sized bed, a workstation, a small couch, and decor and fixtures to die for! We particularly loved the fact that there were hardwood floors. A welcome change from carpets that are the hotel industry norm.  

Our bathroom had a standalone shower with both a waterfall shower head as well as a detachable spray handle. Oh and, full-size shampoo, conditioner, and shower gel for the win! 

Thompson Dallas Rooms and Suites 

Thompson Dallas has a slew of hotel rooms and suites to suit a variety of budgets and preferences. 

All the rooms/suites have standard in-room amenities including hypo-allergenic bedding, a hair dryer, a coffee maker, etc. However, note that some room amenities may differ based on the specific rooms or suites type.

ADA Accessible Rooms/Suites

Note that ADA-accessible rooms/suites are available. See the Parking section later in this post for wheelchair-accessible parking information.

Thompson Dallas Room Service

Access to room service is available to all rooms and suites guests.

Thompson Dallas On-site Restaurants and Bars  

There are a wide variety of great restaurants available to guests at Thompson Dallas. These are also open to the public as well.

Nine at the National

Nine at the National, which is located on the 9th floor of Thompson Dallas, was our go-to breakfast spot during our stay at Thompson Dallas. Upon arrival, we were led to our table of choice by the friendly hostess.

One of Thompson Hotel Dallas hotel restaurants Nine at the National. Breakfast service
Breakfast at Nine at the National

There are tons of seating areas available, either within the art-filled dining room or outdoor on the patio by the picturesque hotel pool. 

We chose to dine indoors where we enjoyed the hearty self-service buffet and overall great breakfast options. Breakfast offerings include everything from continental breakfast staples like pastries, to full-on hearty choices like bacon and eggs.

Note that Nine at the National only serves breakfast and lunch. All-day offerings include starters like the Mediterranean salad and entrees like the famous Thompson Burger. Weekends feature their famous Cloud Nine brunch, with the Pink Frose being a fan favorite. 

Tip: If you choose to order room service (in-room dining) the menu options will be from Nine at the National. 


Catbird is an on-site restaurant bar and lounge, also on the ninth floor of the hotel, open for evening merrymaking. It is a great spot for happy hour drinks, shared small plates, dinner, late-night bites, and drinks.

It is a quirky spot that the social media pundits would aptly refer to as “Instagram-worthy” given the numerous photo ops. We loved the fun, playful vibe, paired with all the unique art displayed throughout the space.

Catbird is a lot larger than it appears to be at first glance. As we explored the space, we were genuinely surprised by how far out it extended. In addition to the indoor seating, there is an expansive rooftop terrace for outdoor seating available. It’s no wonder that it is fast becoming the go-to Saturday night spot!

Monarch Dallas

Let’s just start by declaring that Monarch Dallas is hands down the best eatery in Dallas with an unobstructed aerial view of Dallas (in our opinion). Located on the 49th floor, it is a jaw-dropping restaurant that is in a league of its own!

Monarch Dallas one of the Thompson Dallas restaurants
The view from Monarch Dallas

Prior to our overnight stay at Thompson Dallas, we had dined at Monarch Dallas. On that visit, we were on the north side of the restaurant and did not have window seats. This time around, we enjoyed the breathtaking sights of Dallas while positioned at one of the best tables in the restaurant. Can you say stunning cityscape views for days? Good times!

Guests at Thompson Dallas Monarch Restaurant location catching a drink. It is one of three restaurants at the hotel.
Monarch Dallas window seat

Specific to food, Monarch Dallas is a wood-fired modern Italian restaurant offering delectable handmade pasta,  fresh seafood, succulent steaks, and more. Additionally, their drink menu is chock-full of palate-stimulating options. 

Based on our experience, the following are tips to ensure that you too have an epic Monarch Dallas experience. 

Tips for Dining at Monarch Dallas

  1. The restaurant is a hot spot and reservations may be required weeks in advance; therefore, plan accordingly. Without reservations, you can still enjoy drinks at the bar on a first-come, first-service basis. 
  2. We highly recommend that you request window seats when making a reservation. Trust us, you will thank us later! 
  3. A day (or a few days) before your reservation, you will receive a text message from Monarch, requesting you to confirm your reservation. You will also be asked to share any dietary restrictions and information about whether you are celebrating anything in particular. This is to ensure that the staff is fully prepared for your arrival and that they can offer you the best experience. We particularly loved this aspect of their attention to detail!
  4. After your meal at Monarch, take one flight of stairs up to Kesaku for a nightcap as well as 360 views of Dallas via the observatory. 
  5. Note that Monarch Dallas is only open for dinner. 


Kessaku is an intimate cocktail, sushi, and sake lounge that is located on the 50th floor of the National Building. It is a  cozy speakeasy spot that is perfect for intimate conversations and relaxing vibes. While there, we felt like we had been teleported to an environment beyond the confines of Dallas. 

guests at Thompson hotel on site kesaku dallas fort worth bar location
Drinks at Kessaku

At Kesaku, you can enjoy fresh, globally sourced fish and seafood, cocktails, sake, beer, and the finest wines, and spirits. Plus, take in scenic 360-degree views of Dallas from the observation deck that wraps around Kesaku.

Tip: If you will be patronizing any of the on-site restaurants as a non-overnight guest, valet parking is available.

Thompson Dallas Features / Amenities 

Thompson Dallas Hotel Pool 

The hotel has a resort-style, infinity-edge, rooftop pool on the 9th floor of the building. It is truly the epitome of an urban oasis. The pool area was uniquely designed to be a respite from the hectic city life, despite being literally in the heart of the bustling Dallas city center. 

the exceptional pool facilities at thompson dallas hotel site

There are poolside lounge areas as well as cabanas that you can reserve, complete with televisions and refrigerators. Additionally, there is a hot tub by the seasonal pool, as well as a lush green lawn for more fun and games. 

exceptional thompson dallas poolside cabana services
Poolside cabana at Thompson Dallas

Hanging out at the seasonal outdoor pool is without a doubt a great way to spend a Texas day in the sun. Also, poolside meals, cocktails, and other drinks are available via the adjacent bar. 

Thompson Dallas Spa

Y’all (insert Texan drawl here), the spa tops our list of Thompson amenities favorites! You will find out why shortly. But first,  let’s start with some key facts about it.

This hotel’s full-service spa has six private treatment rooms available for a variety of treatment therapies. Featured state-of-the-art amenities include infrared saunas, steam showers, hot and cold plunge pools, an on-site nail salon, and a blow-dry bar.

The spa menu includes a wide array of spa treatments including massage services like Swedish massages, deep tissue massages, hot stone massages, body treatments, as well as facials.

This boutique spa is the perfect place to rejuvenate your body, mind, and soul with a pampering treatment. 

Our Romantic Spa Date by Night

Imagine falling asleep during a relaxing 50-minute massage, then waking up to the sights of a table for 2 dinner setup by the spa’s rooftop hot tub. If it sounds like a dream, it is not. That was our reality!

the exceptional spa at downtown dallas
Spa dining
dallas luxury hotels exceptional spa

Following our couple’s massage, we enjoyed a romantic 4-course dinner, on the rooftop terrace overlooking downtown Dallas. Our meal was expertly prepared by Catbird’s culinary genius chef, and paired with the finest choice of wines. All this while taking in the magnificent sight of an iconic Dallas sunset.

spa service experience
Spa skyline views

As if this was not enough, we capped the night off with a dip into the hot tub, soaking in the moment, and truly appreciating the beautiful Dallas night experience.

All in all, the spa experience at Thompson Dallas is second to none! We highly recommend you add it to your must-do list! 

 spa service at night
Spa hot tub at night

Tip: Note that you do not have to be an overnight guest to experience the spa. You can make spa reservations separate from an overnight stay.

Thompson Dallas Fitness Center

Thompson Dallas has one of the most impressive gyms that we have had the pleasure of experiencing. 

The onsite, full-service luxury fitness center features an impressive selection of equipment. These include spin, tread, HIIT, CrossFit, yoga, pilates, and strength training machines. 

Additionally, there is an outdoor yoga garden overlooking the Dallas skyline. The fitness center is open daily, and guests have 24-hour access to it. 

Event Space and Ballrooms 

Thompson Dallas also has strikingly beautiful event space that you can reserve for your next event.  Your guests can indulge in opulence at the property while in town for your event. 

Also available are meeting rooms for your business needs. You can inquire about event and meeting rooms reservations here.

Pet Concierge and DayCare at Thompson Dallas 

In addition to pets allowed at the property, Thompson Dallas offers both dog grooming and pet sitting services, available on weekdays from 7 AM – 7 PM.

Also available is an expansive outdoor dog park. You can therefore travel with your pets knowing that they will be well taken care of. Inquire about specifics of the service at the 24-hour front desk.

Thompson Dallas Hair Lounge

Where the spa offers a blowdry bar, Tondeo Hair Lounge is primarily focused on the guys. Full-service offerings include barber and shave services.

Although touted as being a man cave, women’s grooming services are also available, specifically haircuts and styling. Inquire at the front desk about the specifics of the service and other amenities.

Retail Stores at Thompson Dallas 

The Botanical Mix has gifts and floral arrangements for sale. Luchesse boasts Italian roots with a Texas twist. On offer are boots and accessories for sale. 

The onsite Samuel Lynne Gallery is a contemporary art gallery that has no shortage of worldly acclaimed world-class art. All hotel guests have access to it.

The concept of having an art gallery within a hotel is a unique finding, to say the least! 

Thompson Dallas Guest Services

The following are services available to all Thompson Dallas guests. 

  • 24/7 Concierge and Valet. 
  • In-room dining (room service).
  • 24-hour front desk staff. Languages spoken include English and Spanish.
  • Free Wi-Fi.
  • Strict hygiene measures are adhered to with daily housekeeping services.
  • Safety measures are in place including card access required for elevator access.

Thompson Dallas Parking 

Parking in downtown Dallas can be a complicated and expensive affair. Thankfully, Thompson Dallas has valet parking (daily valet parking rates apply) as an option.

Wheelchair-accessible parking and van parking are also available. Inquire at check-in about van parking details.

If you choose self-parking, these are nearby parking lots/garages. 

Tip:  If you will not have a car while staying at the property, there is a house car available for guest use, complete with a driver that will chauffeur you within 5 miles of the hotel. 

Thompson Dallas Hotel Policies to Be Aware of 

  • It is a smoke-free property.
  • This property will accept credit card payments. They require a valid guest’s credit card prior to check-in for incidentals. 
  • Check-in is at 3:00 PM, Check out is at 12:00 PM. 
  • The minimum check-in age is 21.
  • Late check-out times may be available at an extra charge. 

Is Thompson Dallas Pet Friendly?

  • Are pets allowed? Yes, pets with a maximum weight of 50 pounds are welcome.  

Things to Do Near Thompson Dallas

Another key point to note is that Thompson Dallas is a short walking distance from some of Dallas’ popular points of interest.  We took a short ride to the nearby McKinney Avenue Trolley stop to explore the Main Street District and Uptown Dallas.

The following are a few ideas for things to do near the property. 

Book your Thompson Dallas Stay

Tips for Booking Your Thompson Dallas Stay

  1. Bookings/your guestroom reservation made directly on the Thompson Dallas website may afford you additional perks and the best rates. 
  2. The Thompson brand is owned by Hyatt. Therefore, if you are a World of Hyatt member, you can accumulate and claim points for/from your Thompson Dallas stay. If you haven’t already, sign up for World of Hyatt to start earning awards and points that you can redeem for future stays and amenities access.
  3. For new bookings with an American Express Platinum credit card, you will get $125 experience credit to use at the property, as well as earn points on your eligible purchase / eligible charges. 
  4. Free cancellation may be available if you book directly through World of Hyatt.

That being said, you can book your Thompson Dallas stay here. 

How to Get to Thompson Dallas

Address: 205 North Akard Street, Dallas, TX 75201

If you are an out-of-towner traveling to Dallas, the following are modes of transportation to consider. 

Fly to Dallas 

The nearest airport to Thompson Dallas — Dallas Love Field Airport (DAL), is approximately 6 miles from the hotel. Note that some airlines do not fly to DAL; therefore, Dallas Fort Worth International Airport (DFW) is an alternative airport. Note that it is approximately 19 miles away from Thompson Dallas. 

For a luxury semi-private jet experience, we recommend JSX Airlines. Check out our JSX Airlines Travel Guide for details.

Find additional flight deals here.

To get to the hotel from either of the aforementioned airports, you can use a shared ride service like Uber or Lyft, Alto,  good ol’ taxi service, a private car service, or rent a car.

For shuttle service, Go Shuttle is a great option. 

Do you need to rent a car while visiting Dallas from out of town?

The answer depends on your itinerary. If you plan to stay within the Dallas city center area, Thompson Dallas offers complimentary shuttle service to locations within 5 miles of the hotel.

If your itinerary includes exploration of more of Dallas and beyond, you could consider shared-ride apps like Uber, etc; however, you may find that those costs will add up pretty fast if you plan to go far. Your best bet would be to rent a car; however, note that Thompson Dallas has a daily valet parking charge, and parking in downtown Dallas can be cost-prohibitive. 

Tip: The DART rail system can also be a great transport option. Dallas has a pretty impressive rail system if you are seeking to explore the downtown and uptown Dallas area at an affordable rate.

Drive to/within Dallas

If you are driving from out of town to Dallas, or within Dallas, the following are some route options to consider. 

Take a Train to Dallas 

If you will be traveling from an area served by Amtrak’s Texas Eagle, a train ride will land you at Eddie Bernice Johnson Union Station. Note that it is approximately 1 mile from Thompson Dallas. 

Final Thoughts About Thompson Dallas Hotel 

thompson lobby amenities

Centrally positioned in the heart of downtown Dallas, Thompson Dallas is quickly becoming a fan favorite luxury hotel. With its prime location, stunning architecture, art, and decor, great service, coupled with impressive guest-focused amenities, this hotel has everything needed to enjoy a relaxing getaway or staycation! Plus, is there anything better than a hotel with stunning views from every corner? 

In our experience as real guests, every single staff member was extremely helpful and went out of their way to ensure that our stay was as comfortable, convenient, and memorable as we wanted it to be. To summarize, it is our hope that you have found this Thompson Dallas travel guide useful, and that you too will have a memorable stay at Thompson Dallas.  

Other Thompson Properties

thompson hotels lobby amenities
Thompson Dallas lobby

Thompson properties are located in various parts of the United States as well as internationally. The following are more hotels available at this time. 

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downtown dallas luxury hotel review

dallas luxury hotel review

Thompson Dallas Hotel Highlights Video

Happy travels!

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